• This section displays the complete reporting system, in this section, you can analyse your reports as per your need.

• You can see the required reports by adjusting the provided filters accordingly:
• Type- You can choose what kind of reporting you to want to see Agent, Team, Survey, NLU Engine.
• Bot- Select the bot for which you want to see the interaction.
• Agent- Select the agent or multiple agents for whom you want to see the interactions.
• Date- Select the time frame during which you want to see the interaction.

• After selecting the fields, your dashboard will look something like this.
• Here, the X-axis represents the dates you’ve selected.
• Agents are color coded differently so that it is easier to differentiate between them, and their reports can be tracked and understood.
• There are Five types of Reports. These five types of reports cover all the data in a detailed report manner where you can find the required data accordingly.
• The five reports are:
• Average Response Time- Average Response Time (ART) measures the time elapsed between a customer messaging support and an agent replying to it.
  Unlike First Response Time, the Average Reply Time includes any time a customer has to wait for a reply. It is not limited to First Touch.
• Total Abandoned- Total Number of Abandoned Conversations.
• Total Critical- Critical Issue that the agent has encountered.
• Total Missed- Total issue that has been missed.
• Total Resolved- Total Issue that has been resolved.

Note: all the dashboards, graphs , and charts are dynamic, and they keep on changing with the interaction that the bot has had.