Transform your Facebook ad performance by connecting lead generation directly to WhatsApp. When a user submits a lead form on your Facebook ad, Chat360 immediately triggers a pre-configured WhatsApp template—starting real-time conversations, nurturing prospects, and accelerating conversions.

1. Connect with Facebook
• In Chat360, navigate to Integrations → Facebook Leads.
• Click Connect with Facebook and complete the OAuth flow to grant Chat360 access to your Business Manager.



2. Select Page & Form
• Once connected, choose your Facebook Page from the dropdown.
• Select the associated Ad Form (lead-gen form) you wish to monitor.

3. Configure WhatsApp Template
• Click Configure Template.
• Map lead fields to template parameters (e.g., Full Name → {{name}}, Phone Number → {{phone}}, Email → {{email}}).
• Attach media assets if required by your template.
• Save your mappings.
• Toggle Enable and Click Save to activate real-time triggering.





4. Verify App & Permissions
• In your Facebook Business Manager, go to Integrations → Lead Access → CRM.
• Ensure the Chat360 App is listed and authorized.
• If your page or form doesn’t appear, confirm you have Admin access to both the Facebook Page and Business account.

• Instant Lead Engagement: Automate the moment-of-interest outreach when a prospect submits a Facebook lead form.
• Seamless Channel Handoff: Move users from ad click to conversational WhatsApp flow without friction.
• Higher Conversion Rates: Personal, timely follow-up drives faster qualification and sales.
• Simplified Setup: One-time mapping of Facebook lead fields to a WhatsApp template—no additional coding required.
• Centralized Management: Monitor all Facebook-to-WhatsApp lead triggers and template usage from your Chat360 dashboard.

• Real-Estate Inquiries: Instantly reconnect with home-buying leads via WhatsApp to schedule property tours.
• Automotive Test-Drive Bookings: When a Facebook ad form is submitted, launch a WhatsApp bot flow to confirm dates and share dealership details.
• Educational Webinars: Automatically send course details and registration links on WhatsApp as soon as a student expresses interest via Facebook.
• Event Registrations: Confirm attendance, share event agendas, and answer FAQs in real time using a WhatsApp template triggered by Facebook form submissions.
• Financial Services Quotes: Deliver personalized insurance or loan quotes on WhatsApp immediately after a lead form is completed, improving trust and speed of response.