Start New Conversation: To start a new conversation, navigate to the live chat dashboard's header and locate the "+" icon. Upon clicking this icon, a popup window will appear. Here, you can input the recipient's phone number (the intended recipient of the template), opt for a business number (through which the template will be sent), and designate the template itself (previously approved within the "Add New Template" section). After filling out these details, tap the "Send" button to send the template. Once the end user interacts with the template, a chat room for that specific number will get created.

Send a Template through Chat-Room: Another method to send a template via Live Chat, open a chatroom, then proceed to the "Enter Chat" option located in the vicinity of the chat room's footer.

Once you engage with "Enter Chat," a text bot will emerge, accompanied by a range of options.

Navigate to the "Send Templates" icon positioned at the upper-right corner of the text box.

By selecting this icon, a prompt will appear, presenting a catalog of available templates relevant to the specific business number being utilized.

At this point, you can choose the desired template and sent it by selecting the "Select Template" option. This will result in the template being sent within the live chat.