1. Start New Conversation:

• Click on Live Chat in the dashboard.
• At the top right, click on the "+" (Add New Conversation) button.
• Enter the user's name and select the communication channel (WhatsApp or RCS).
• Choose the business number from which the template will be sent.
• Select the desired template and fill in any required parameters.
• Click "Send" to dispatch the template.
• A chatroom will be created once the end user interacts with the template.

2. Sending a Template from an Existing Chatroom:

• Open a Live Chat session.
• Click on "Enter Chat" to assign or unassign the chat.
• Click on the "Template" option (circled in the chat input area).
• Select the desired template and click "Send" to send the message.

3. Sending a Template in an Archived Chat

• In an archived chat, locate the "Send Template" option.
• Click on it, select the desired template, and send the message.