1. Navigate to Bots
• Go to Bots on the main Chat360 dashboard.

2. Create New Bot
• Click Create a new Bot.

• Choose either Start from scratch or Start with a template.

3. Select Channel
• In the channel selector, pick LINE.

4. Build Your Flow
• Use the drag-and-drop flow builder to assemble components (messages, inputs, actions) from the left panel.
• Connect nodes by linking their anchors, then click Save.

1. Add LINE Channel
• Go to Channels → LINE → Add New Channel.

2. Obtain Credentials
• In your LINE Developer Console https://developers.line.biz/console/channel//messaging-ap, retrieve:
• Channel ID

• Channel Access Token

3. Enter Details in Chat360
• Paste the Channel ID and Access Token into the corresponding fields.
• Click Save.

4. Webhook Setup
• In Chat360’s channel listing, click Edit next to your new LINE channel.

• Copy the Webhook URL generated by Chat360.

• In your LINE Developer Console under Messaging API → Webhook settings, paste this URL and click Update.
• Enable the webhook toggle.

5. Add Friends
• On LINE, create or log in to your account.
• In Messaging API → QR code, scan to add the bot as a friend.
• Only “friended” users can receive messages—ensure your audience adds the LINE bot.

• Once the channel is active and friends are added, all incoming LINE messages will appear under Live Chat in Chat360.

• Agents can Enter Chat, use AI features (rephrase, tone adjust, translate), send attachments, and escalate to tickets, just as with other channels.

• The LINE channel's performance can be tracked in Bot Analytics.

• Under Analytics → Bot Analytics, switch to your LINE bot and track:

KPI	Description
Total Bot Conversations	Count of unique chat rooms initiated with the bot.
Total Sessions	Number of distinct user sessions (visits) over the period.
Bot Goal Completion	% of sessions where the predefined goal (e.g., form fill, FAQ resolved) was met.
Conversation Dropoff Rate	% of sessions that ended before goal completion (user disengaged).
Engaged Sessions per User	Engaged Sessions per User Average number of sessions per unique user, indicating repeat engagement.

• Use the Refresh button to update metrics and the date picker to adjust the reporting window (e.g., Last 7 days).
• Toggle between Table Mode and Graph Mode for different views of these KPIs.

• Customer Support via LINE
• Route incoming troubleshooting queries into a dedicated LINE bot flow, then hand off to agents via Live Chat for high-touch support.
• Order Status Updates
• Push automated order confirmations and delivery notifications through LINE, tracking Goal Completion as “Order Delivered” events.
• Re-engagement Campaign
• Trigger a LINE broadcast component within a Journey to remind inactive users, measuring Engaged Sessions per User to gauge success.
• Multi-Language Assistance
• Use LINE’s high adoption in specific markets (e.g., Japan) to offer localized support, with Conversation Dropoff Rate highlighting friction points for optimization.

By following these steps, you can seamlessly extend your Chat360 bot to LINE Messenger—unifying customer interactions and leveraging powerful analytics to continually refine your engagement strategy.