Tagging Functionality: Chatrooms can be tagged to facilitate chatroom filtering based on the associated tag. To illustrate this, consider a scenario involving a hospital that receives inquiries for various services such as ICU availability and Orthopedist appointments. To efficiently distinguish between these different lead types, specific tags can be allocated. Consequently, when agents or administrators opt to filter the live chat using a particular tag, such as "ICU," all leads pertaining to ICU inquiries will be sorted and presented.

To allocate a tag, access a chatroom and proceed to the hamburger menu. Upon scrolling down, you'll see the "Tags" segment. Within this, you have the option to either assign an existing tag or generate a new one, and then assign it. Management of these tags can be effectively done via the "Tags and Attributes" feature within the configuration settings.