• What is Tagging?

Tagging helps categorize chat rooms, making it easier to filter and manage conversations. Agents and administrators can quickly filter live chats based on specific inquiries or testing scenarios.

• How to Assign a Tag?

• 1. Open a chatroom in Live Chat.
• 2. Click on the hamburger menu (three lines).
• 3. Scroll down to locate the "Tags" section.
• 4. Choose from existing tags (tes1, test2, test3) or create a new tag.
• test2 can be used for agent testing.
• test3 can be used for a different agent testing scenario
• 5. Assign the selected tag to the chatroom.

Managing Tags

• Tags can be managed through "Tags and Attributes" in configuration settings.
• Here, admins can edit, delete, or add new tags as needed.