Configurations
Within Settings → Configuration, you can toggle the following options:
| Feature | Description |
|---|---|
| Feedback Prompt |
Require or optionally request post-chat feedback from users. |
| Mandatory Tagging |
Enforce agents to assign tags before updating chat status, or disable this requirement. |
| Agent Template Messages |
Enable or disable sending of predefined template messages by agents. |
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Key Benefits
- Quality Control: Ensure consistent data capture via feedback & tags.
- Customization: Tailor agent workflows to your business process.
- Governance: Control who can send template messages to maintain compliance.
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