Assigning Agent Manually: Admin can allocate specific chat rooms to Agents or Team Managers manually. Within the header of the chat room, there's a dropdown field. By clicking on this field, a pop-up window will emerge, displaying a list of available agents. By selecting a particular agent's name, the chat room will be assigned to that chosen agent.

Assigning Team Manually: Admin can allocate specific chat rooms to teams manually. Within the header of the chat room, there's a dropdown field. By clicking on this field, a pop-up window will emerge, displaying a list of available teams. By selecting a particular team's name, the chat room will be assigned to that chosen team and the team manager can further assign the chatroom to any specific agent in that team.

Assigning Team/Agent Automatically: You can automate the assignment of an Agent or Team to a chat by utilizing the "Agent Live Chat" or "Team Live Chat" component. This involves dragging and dropping the respective component from the component list onto the canvas, then attaching it within the flow at the desired assignment point. Subsequently, by clicking on the three dots within the component window, you can designate the preferred agent or team. Upon saving the component, as the flow processes through this segment, the automatic assignment of the agent or team will take place.