1. Assigning Agent Manually:

• At the top right of the chat room, click on the "Assign" option.
• A dropdown menu will appear with two options: Agent and Team.
• Select Agent, choose the agent you want to assign, and click "Assign Chat".

2. Assigning Team Manually:

• Click on the "Assign" option at the top right of the chat room.
• From the dropdown, select Team to assign the chat to a specific team.
• Once assigned, the Team Manager can manually assign the chat to an agent within the team.

3. Assigning Team/Agent Automatically:

• Use the "Agent Live Chat" or "Team Live Chat" component to automate chat assignments.
• Drag and drop the desired component onto the canvas within the chat flow.
• Click on the three dots inside the component window and select the preferred agent or team.
• Upon saving, the chat will be automatically assigned as the flow progresses.