Overview

A WhatsApp Bot in Chat360 automates customer interactions on the world’s most popular messaging platform—handling inquiries, lead capture, and notifications with rich media support.

• Step 1: Build Your Flow

• Open Bot Builder → Create New Bot, choose WhatsApp channel.
• Drag in a Start Node, then add components (Message, Name, Phone, Multiple Choice, etc.).
• Connect nodes by linking blue output dots to green input dots—defining your conversation path.

• Step 2: Configure Channel Settings

1. Click the Settings icon in the builder.

2 WhatsApp Number: Enter your business number.

3. Notifications & Emails: Enable daily summary emails and push notifications.

4. Shortcuts & Fuzzy Match: Add common command shortcuts (e.g., “help”) and enable fuzzy matching to handle typos.

5. Webhook Integration: Provide your external webhook URL for real-time data exchange (e.g., CRM sync).

6. Work Schedule & Inactivity Messages: Define business hours and set auto-responses for off-hours or no-response scenarios.