• Step 1 - Building the Bot Flow.

• Access the Bot Builder Interface:
• Open the bot builder interface where you can create and configure your bot.

• Start Node:
• Begin by placing the starting node on the canvas. This node will initiate the bot interaction.

• Add Interaction Components:
• From the left sidebar, drag and drop the required components (e.g., Message, Name, Phone, Email, etc.) onto the canvas.
• Connect these components in the desired sequence to create a logical flow. For example, after the start node, you might connect a message component to greet the user.

• Configure Messages and Inputs:
• Click on each component to configure its settings. For a message component, enter the text you want to send to the user.
• For input components like Name, Phone, or Email, configure the prompts and how you want to handle the user's responses.

• Branching and Multiple Choice:
• Use the Multiple Choice component to present users with options. Connect these options to different nodes based on user selection.
• This allows for creating branches in the bot flow where different paths can be taken based on user inputs.

• Connecting Components:
• Ensure all components are properly connected, creating a seamless flow from the start node to the final actions, like sending a summary or confirmation message.

• Step 2: Configuring Settings

• Access Configuration Settings:
• Click on the settings icon in the top-right corner of the bot builder interface to open the configuration panel.

• WhatsApp Number and Notifications:
• Enter the WhatsApp number to be used for the bot.
• Enable daily notifications if needed to keep users informed.

• Email Updates:
• Set up email updates to receive analytics and other important information about bot performance.

• Shortcuts and Fuzzy Match:
• Add shortcuts for commonly used commands to enhance user experience.
• Enable fuzzy matching to handle variations in user input effectively.

• Webhook Integration:
• Configure webhook settings to enable the bot to communicate with external services for more advanced interactions.

• Work Schedule and Assignment Messages:
• Define the work schedule for the bot to handle user interactions during specific hours.
• Set up assignment messages to delegate tasks to team members as needed.

• Inactivity Messages:
• Configure inactivity messages to re-engage users if they haven't interacted with the bot for a specified period.

• Save and Test:
• Save all the configurations.
• Use the "Test Bot" button to ensure everything is working correctly before deploying the bot live.

• Step 3: Add you Whatsapp Account

• Navigate to Channels:
• From the Chat360 dashboard, click on the "Channels" tab on the left sidebar. This will take you to the "Connect Channels" section.

• Select WhatsApp Channels:
• Ensure that you are on the "WhatsApp Channels" tab (highlighted in orange).

• Add New Channel:
• Click on the green "Add New Channel" button located at the top right of the screen.

• Enter Details:
• You will be prompted to enter details for the new WhatsApp business number. This typically includes:
• Phone Number: Enter the WhatsApp business number you want to add.
• Bot Selection: Choose the bot you want to connect this number with from a dropdown list or similar selection mechanism.