Overview

Integrate a Telegram Bot to interact with users on Telegram—capturing inputs, delivering notifications, and providing 24/7 support directly within their messenger app.

• Step 1: Build Your Flow

• Create a New Bot in Bot Builder and select Telegram channel.
• Drag in a Start Node then add and connect: Name, Message, End Flow, and any other components as required.
• Ensure every branch ends with a terminal node (e.g., End Flow, Send Email).

• Step 2: Configure & Test

1. Click Settings in the builder:

• Email Updates, Shortcuts, Webhook URL, Work Schedule, Inactivity Prompts.

2 Save and hit Test Bot to simulate Telegram interactions and verify each branch.

• Step 3: Connect Your Telegram Account

1. From the dashboard, navigate to Channels → Telegram.

2. Click Add New Channel, then fill in:

• Channel Name(e.g., “SupportBot”)
• Telegram Bot Username (from BotFather)
• Telegram Token (generated via BotFather’s /newbot)
• Session Timeoutand Publish Status

3. Save to complete the integration.

• Use Case & Scenario

• Appointment Reminders:Automatically message patients 24 hrs before appointments and allow “Reschedule” via quick replies.
• Scenario: A clinic’s bot sends “Your appointment is tomorrow at 10 AM—reply ‘1’ to reschedule.” User replies “1,” and the bot offers new time slots.