The Design Your Voice BOT feature in Chat360 lets you rapidly build conversational voice agents—both inbound and outbound—using a no-code, drag-and-drop interface. You’ll configure languages, TTS/STT models, and voice actors so your bot speaks and understands precisely as required.

1. Create a New Voice BOT
• Navigate to Bots → Voice BOT tab.
• Click Create BOT, choose Inbound or Outbound, and enter a descriptive name (e.g., “Support Line” or “Survey Dialer”).
• Your BOT is provisioned instantly.
2. Access the Builder Canvas
• Click Go to Builder on your new BOT to open the drag-and-drop workspace.
• The Start node appears by default—link components (Message, Collect Input, Conditional, Webhook) to craft your dialogue flow.
3. Configure Languages
• In Settings → Languages, select which languages the BOT will speak and recognize from the dropdown (e.g., English, Hindi, Marathi).
• Use Case: A multilingual support line that greets callers in their preferred language automatically.
4. Select TTS & Voice Actors
• Under Settings → Advanced TTS, pick your TTS engine (e.g., standard or neural).
• Assign specific voice actors per language—preview each sample before saving.
• Use Case: A banking BOT that uses a formal male voice in English and a warm female voice in regional languages.
5. Configure Speech-to-Text (STT)
• In Settings → STT Model, choose the speech recognition model best suited for your audio quality and languages.
• Use Case: A survey BOT using a high-accuracy STT model to capture open-ended responses during outbound campaigns.
6. Design Dialog Logic
• Drag in Collect Input components (e.g., Name, Phone) to gather caller details.
• Use Conditional components to branch based on answers (e.g., “Press 1 for Sales, 2 for Support”).
• Integrate Webhook calls to pull or push data (e.g., fetch account status in real-time).

• Use Cases:
• Balance & Transaction Inquiries: Customers call a dedicated line, authenticate via PIN or OTP, and the Voice BOT instantly reads out current balances, last five transactions, or available credit limits.
• Fraud Detection Alerts: On detecting suspect activity, the system triggers an outbound BOT call—“Hello Mr. Kumar, we noticed a ₹12,000 transaction at ABC Store. Press 1 to confirm, 2 to report fraud.”—streamlining rapid response and minimizing losses.
• Loan Repayment Reminders: Ahead of due dates, the BOT calls borrowers with personalized scripts (“Your auto loan EMI of ₹15,000 is due in two days. Press 1 to pay now via secure link sent to your registered mobile.”), boosting on-time collections.

• Use Cases:
• Appointment Booking & Rescheduling: Patients dial in, choose specialties (“Press 2 for Dermatology”), hear next available slots, and confirm or reschedule with a simple keypress—cutting call-center load by 70%.
• Medication Adherence Checks: At prescribed intervals, the BOT calls chronic-care patients (“Hi Seema, it’s time for your 2 PM dose of Metformin. Press 1 to confirm you’ve taken it.”), with non-responses automatically logged for follow-up by a nurse.
• Post-Discharge Follow-Up: Within 24 hours of discharge, an outbound BOT checks on recovery (“How would you rate your pain today on a scale of 1–5?”) and escalates alerts if responses indicate complications.

• Use Cases:
• Order Tracking & Delivery Windows: Shoppers call or opt-in to receive outbound BOT alerts (“Your package from TrendyApparel ships today and will arrive between 3–6 PM. Reply ‘Yes’ to confirm delivery instructions or ‘No’ to reschedule.”).
• Back-in-Stock Notifications: Customers opt in for out-of-stock SKUs; when inventory replenishes, the BOT calls with a personalized offer (“Hi Amit, the smartphone you requested is back! Press 1 to buy now at 15% off.”), driving instant conversions.
• Cart Abandonment Outreach: If a user leaves items in their cart online, the BOT places a proactive call—“You left 2 items in your cart worth ₹3,200. Press 1 to complete checkout with free shipping.”—recovering up to 20% of abandoned carts.

• Use Cases:
• Automated Flight Check-In: 24 hours before departure, the BOT calls travelers (“Mr. Singh, your check-in is ready. Seat 23A has been assigned. Press 1 to receive your boarding pass on WhatsApp.”).
• Real-Time Delay & Cancellation Alerts: When schedules change, the BOT proactively notifies booked passengers with revised timings and provides rebooking options via keypress.
• Hotel Pre-Arrival Concierge: Two days before stay, guests receive a BOT call to confirm check-in time, upsell room upgrades, or arrange airport transfers—all via simple voice menu navigation.

• Use Cases:
• Outage Notifications: In affected zip codes, the BOT dials to announce scheduled maintenance windows (“Your neighborhood will see a power shutdown this Sunday, 9 AM–12 PM. Press 1 to receive a reminder an hour before.”).
• Bill Payment Alerts & Auto-Pay Setup: Ahead of bill due dates, the BOT reminds customers and offers to set up auto-pay by saying “Yes”—driving self-service and reducing late-payment calls by 60%.
• Service Upgrade Offers: Based on usage patterns, the BOT calls high-usage data subscribers to upsell premium broadband plans, linking to a secure payment portal.

• Use Cases:
• Class & Exam Schedule Reminders: Students receive periodic BOT calls listing upcoming classes or exam dates, with “Press 1 to repeat” or “2 to download timetable via SMS.”
• Fee & Scholarship Notifications: Automated calls inform parents of pending fees or available scholarship results, with options to connect to admissions counselors.
• Course Completion Surveys: Upon module completion, the BOT conducts quick voice surveys—“How satisfied are you with ‘Digital Marketing 101’? Press 1–5”—feeding real-time feedback to instructors.

• Use Cases:
• Premium Due Reminders & Renewals: Policyholders get BOT calls weeks before renewal, with “Press 1 to renew now via secure link.”
• Claim Status Updates: After filing, customers hear progress updates—“Your claim #CLM12345 is under review; estimated resolution in 3 days. Press 1 for details.”
• Risk & Safety Tips: Seasonal advisories (e.g., monsoon car‐care tips) sent via BOT to reduce claim incidents and improve customer engagement.

• Use Cases:
• Shipment Pickup Confirmation: BOT calls shippers to confirm pickup times, reducing missed-pickup rates by over 30%.
• Last-Mile Delivery Alerts: Consumers receive BOT calls one hour before delivery, with “Press 1 to redirect or 2 to leave at door.”
• Warehouse Coordination: Drivers hear dynamic routing updates or slot changes via BOT calls, optimizing dispatch efficiency.