1. Login

• Open your browser and navigate to the voice bot platform.
• Enter your credentials (username and password) to log in.

2. Home Screen

• After login, you will see the home dashboard, which provides an overview

3. Go to Bot from the Side Panel

• On the left-hand side panel, locate and click on “Bot”. This will take you to the bot management screen.

4. Select Voice Bot Tab

• In the bot management screen, select the “Voice Bot” tab to start creating a voice-enabled bot.

5. Fill the Bot Name

• Enter a unique and descriptive name for your bot. This helps in identifying the bot later.

6. Select the Bot Type

• Choose the type of bot you want to create (Inbound or Outbound).

7. Open Bot Builder

• A Bot Builder interface will open. Start by connecting the Start component.
• Search for the “Set Variable” component and attach it to the Start node.

8. Set Variable

• In the Set Variable component, define a variable name and value.
• This variable can be used and fetched anywhere within your bot flow.

9. Connect Gen AI Component

• Attach a Gen AI component to the Set Variable component. This will allow AI responses to interact with your variable.

10. Adding Prompt (Optional)

• While the Gen AI component is connected, you can add a prompt.
• Currently, adding prompts directly may require using Postman or contacting a Product Manager/Developer/Bot Builder.

11. Select Prompt from AI Hub

• You can also select a pre-existing prompt from the AI Hub. We will cover adding custom prompts later.

12. Set Query Variable

• Set the variable as @query, meaning any user input or query will be stored in this variable.

13. Set Gen AI Response Variable

• Set the Gen AI response variable as @genai.
• This stores the AI-generated response, and you can also enable filler words if required.

14. Loop Configuration

• Connect the output of the Gen AI component to a Custom Input.
• Then connect the output of the Custom Input back to the Gen AI component to create a loop.

15. Custom Input for TTS Streaming

• The Custom Input component is used to stream TTS (Text-to-Speech).
• You can stream Gen AI output by setting @genai.
• For custom TTS output, connect another Custom Input and enter the text you want to stream.

16. Select Language

• Go to Settings and select the desired language for your voice bot.

17. Customize TTS Prompt

• Customize the TTS pronunciation for specific words to ensure correct speech output.

18. Configure STT

• From the side panel, select STT (Speech-to-Text) and choose your preferred STT engine.

19. Select LLM

• Choose the Large Language Model (LLM) that will power the AI responses.