Microsoft Teams is a secure collaboration platform that enables chat, file sharing, meetings, and app integration for streamlined team communication. Integrating MS Teams channels helps businesses automate customer support and collect user feedback.

Requirement	Purpose
Microsoft 365 Admin Account	To access Azure & Teams Developer Portal
Azure Portal Access	Bot registration & credential generation
Teams Developer Portal Access	Bot creation & packaging
Teams App/Desktop/Web	For testing & deployment

• Step 1 – Sign In to Microsoft Portal

1. Go to Microsoft My Apps / Admin Center.
2. Login using your credentials
3. Create/validate the user account that will be associated with the bot.

• Step 2 – Access Teams Developer Portal

1. Visit: https://dev.teams.microsoft.com/
2. Authenticate using the same Microsoft account.
3. You’ll be redirected to the Teams Developer Portal Dashboard

• Step 3 – Create Bot via Developer Portal

• 1. Click New App

• 2. Navigate to:

Tools → Bot Management → New Bot

• 3. Provide basic bot details.
• 4. After creation → copy the Webhook Endpoint URL

(Used later inside Chat360 channel setup)

• Step 4 – Configure Bot in Azure Portal




1. Visit: https://portal.azure.com
2. Login using your credentials
3. Go to App Registrations → Select your bot
4. In Overview, note

Application (Client) ID → This becomes your Bot ID




5. Go to Certificates & Secrets → Create Client Secret
6. Go to Expose an API → Add Application ID URI

Format: api://{bot_id}

Example: api://13a666c4-2c73-4d03-af06-1882d6279dc3

• Step 5 - Download & Upload Bot App

• Download the App Package (.zip)

1. Download the App Package (.zip)

• In Microsoft Teams:

1. Go to

Apps → Manage Your Apps → Upload an App

2. Upload the downloaded .zip file

• Step 6 - Install & Distribute the Bot

1. Search for the bot by name in Teams
2. Click Add
3. Share with your Teams & Users
4. Ensure team members install it for use

• Step 7 – Configure Teams Channel in Chat360

  When adding Microsoft Teams as a channel inside Chat360:

Chat360 Field	Fill With
App ID	Bot ID (from Azure Overview)
Client Secret	Secret generated in Azure
Webhook URL	Auto-generated by Chat360

• Configure Chat360 bot for Microsoft Teams

• Build Your Flow

• Open Bot Builder → Create New Bot, choose MS Teams channel.
• Drag in a Start Node, then add components (Message, Name, Phone, Multiple Choice, Cards, etc.).
• Connect nodes by linking blue output dots to green input dots—defining your conversation path.

• Connect your MS Teams Account

• Navigate to Microsoft Teams Channel

1. Log in to your Chat360 Dashboard.
2. In the left sidebar, click on Channels.
3. Select Microsoft Teams from the channel options.

• Create a New MS Teams Channel
1. Click on the Add new channel button at the top-right corner.
2. A “Create New MS Teams Channel” popup will open.
Fill in the following details:
• Title – Enter your channel name
• App ID – Enter your Microsoft Teams App ID
• Client Secret – Enter Client Secret
• Company Name – Your organization’s name
• Company Email – Your official email
• Company Contact – Contact number
• Company Website – Your official website URL
3. Once all fields are filled, click Create Channel.
4. Your newly created channel will now appear in the list of MS Teams channels.

• 3. Assign a Bot

1. Click on Edit on the created channel.
2. Choose the bot you want to assign to the MS Teams channel.
3. Click Save.

You will now receive a Welcome Message from ***** (your MS Teams bot), confirming the connection is successful.

• 4. Test Your Bot Flow

1. Open Microsoft Teams (desktop or web).
2. Search for ***** (your bot) in the chat list.
3. Start the conversation by sending “Hi” to *****.
4. The bot will reply and begin your configured bot flow.