Users can connect their Google account by going to Integrations > Google Reviews and connecting their account there. After that, they will be able to track user responses and ratings for a specific business location using the Social Monitoring > Google Reviews feature.

• Steps to connect Facebook business account-

• 1. Go to Integrations, Click on Google Reviews tab and then click on ‘Sign in with Google’.



• 2. After signing in with your google account you will be able to fetch all the accounts and locations that are connected with your connect google account. You can configure your connected google account.



• 3. In Google Review configuration you will get two options, ‘AI Reply’ or ‘Static Reply’.


• AI Reply: Users can enable AI-generated replies for Positive, Neutral, and Negative reviews by selecting the AI Reply option. When enabled, the AI will automatically respond to reviews based on their sentiment.
• Static Reply: To use predefined responses instead of AI-generated ones, users can disable the AI Reply option. Then, they can provide custom static responses for Positive, Neutral, and Negative reviews.
• With smart filters such as Date Range, Select Business Profile (supports multiple profiles), Select Business Location (supports multiple locations), Sentiments (Positive, Neutral, Negative), Response Status (Responded, Not Responded), and Sort by Review Rating, businesses can zero in on the reviews that need attention most.

• This functionality enables:
• Unified Review Management, ensuring all reviews across various locations and profiles are tracked efficiently.
• Sentiment-Based Filtering, allowing you to quickly spot praise or identify areas for improvement.
• Response Tracking, so you can ensure no review goes unanswered, building trust with potential customers.
• Reputation Insights, helping you understand patterns in customer feedback and areas of consistent performance.
• Location-Level Analysis, making it easier to assess performance at individual branches or regions.