Overview

Once your Voice BOT is designed, the Deploy Your BOT process connects it to actual phone numbers—enabling live inbound lines or scaling outbound call campaigns without additional development.

• Open Channel Management
• Go to Channels → Voice Channels in the Chat360 menu.
• Assign Numbers
• You’ll see available Inbound and Outbound numbers provisioned for your account.
• Click Edit on the desired channel (e.g., an inbound support number or an outbound campaign trunk).
• Link Your BOT
• In the pop-up, select the appropriate BOT from the dropdown:
• Inbound BOTs appear only under inbound channel edits.
• Outbound BOTs appear only under outbound channel edits.
• Save to bind the BOT to that phone number.
• Activate & Test
• For Inbound, place a live call to the assigned number and verify the BOT answers and navigates as designed.
• For Outbound, schedule or launch a voice-bot campaign and confirm calls are dialed, connected, and follow the flow.



• Use Cases & Scenario

• Inbound Customer Service:Customers calling your support hotline immediately interact with the Voice BOT—receive account updates or request a callback.
• Outbound Collection Campaigns: Automatically call overdue accounts, deliver payment instructions, and record responses for follow-up by collections agents.