Multi-Factor Authentication (MFA), also known as two-step verification, adds an extra layer of security to your Chat360 account by requiring a second form of verification—typically a time-based one-time password (TOTP)—in addition to your regular password. Enabling MFA helps protect against unauthorized access, safeguards sensitive data, and ensures compliance with security best practices.

1. Navigate to Settings
• In your Chat360 dashboard sidebar, click Settings.
2. Open Multi-Factor Authentication
• Scroll to Multi-Factor Authentication (or Auth) and click to expand.
3. Edit & Enable TOTP
• Click the Edit icon (♦) next to Time-Based OTP Authentication, then toggle Enable.


4. Scan QR Code
• Use Google Authenticator (or any TOTP app) to scan the displayed QR code.
5. Validate OTP
• Enter the 6-digit code from your authenticator app into the field below the QR code, then click Confirm.


6. Backup Codes (Optional)
• After activation, download or securely store any provided backup codes—these allow access if you lose your device.

• Enhanced Account Security

Requiring both “something you know” (password) and “something you have” (authenticator app) dramatically reduces the risk of account takeovers.

• Regulatory Compliance

Helps meet industry standards (e.g., GDPR, CCPA) by enforcing strong authentication for sensitive operations.

• Protection Against Credential Theft

Even if a password is compromised, attackers cannot access your account without the time-based OTP generated on your device.

1. Protect Consumer Data from Identity Theft
• By enforcing MFA on admin and agent accounts, you ensure that even if a password leaks, unauthorized parties cannot access user data or analytics.
2. Defend Against Phishing Attacks
• MFA requires a second factor that cannot be phished via email or fake login pages, blocking most credential-stealing attempts.
3. Secure High-Privilege Actions
• Require agents to re-authenticate with MFA before accessing sensitive settings (e.g., webhooks, billing) to prevent accidental or malicious configuration changes.
4. Support Remote Work Policies
• With teams increasingly working off-site, MFA ensures that only verified devices can access Chat360, safeguarding against insecure networks and endpoints.

Enabling MFA is a simple yet powerful step toward fortifying your Chat360 environment—protect your account, your data, and your customers with multi-factor authentication today.